Refund Policy
At Studio Dusk, we strive to provide high-quality digital assets to meet your creative needs. Due to the nature of our products being digital and instantly accessible upon purchase, we have the following refund policy in place:
Eligibility for Refunds
1.Technical Issues:
If a product has a technical issue or defect that cannot be resolved, you may request a refund. Please provide detailed information about the issue, including screenshots or error messages, to help us assist you.
2.Unauthorized Charges:
If you believe there has been an unauthorized transaction, contact us immediately. Refunds for unauthorized charges will be processed upon verification.
3.No Download Activity:
Refunds may be considered if you have not downloaded any digital products from your account within 7 days of purchase.
Non-Refundable Cases
- Refunds will not be issued for:
- Change of mind after purchase.
- Inability to use the product due to lack of compatible software or hardware.
- Requests made after significant usage of the subscription (e.g., multiple downloads).
- Failure to cancel the subscription before the renewal date.
Subscription Cancellations
You may cancel your subscription at any time through your account settings. Cancellation will prevent future charges but does not entitle you to a refund for the current billing period.
How to Request a Refund
- Contact our support team at hello@studiodusk.net
- Include your account details, order number, and a description of the issue.
- Our team will review your request and respond within 3-5 business days.
Final Decision
Refunds are issued at the sole discretion of Studio Dusk. We reserve the right to decline refund requests that do not comply with this policy.
